Privacy Policy

At Southern Purl Fiber Co. LLC, we value your trust — and your privacy. This Privacy Policy explains how we collect, use, and protect your information when you shop with us online or in-store, take a class, or interact with our website.

By using our website, making a purchase, or providing your information, you agree to this Privacy Policy.

We collect information in the following ways:

A. Information You Provide to Us:

• Name, email address, phone number, billing/shipping address
• Payment information (processed securely through our payment providers)
• Class or workshop registrations
• Customer service inquiries

B. Information We Collect Automatically:

• Your IP address, browser type, and device information
• Pages you visit and how you interact with our website
• Cookies and similar technologies (see Section 6)

C. In-Store:

• Optional contact details for returns, special orders, or loyalty programs
• Photos or videos taken during classes/events (with permission)

We use your information to:

• Process and ship orders
• Communicate about your purchases, classes, or account
• Send marketing emails or newsletters (only if you’ve opted in — you can unsubscribe anytime)
• Improve our products, services, and website
• Comply with legal requirements and prevent fraud

We do not sell your personal information to anyone — ever.

We may share information with:

• Service providers (e.g., payment processors, shipping carriers, email platforms)
• Legal authorities if required by law or to protect our rights
• Event instructors if necessary for class administration (e.g., attendance lists)

We take reasonable steps to protect your personal information, including secure payment processing and encryption where appropriate. However, no method of transmission over the internet is 100% secure.

You can:

• Opt out of marketing emails at any time
• Disable cookies in your browser settings (may affect website functionality)
• Request to view, update, or delete your personal data by contacting us at contact@southernpurl.com

We use cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Analyze site traffic and improve our services

You can disable cookies in your browser, but some site features may not work correctly without them.

Our website is not directed to children under 18. We do not knowingly collect personal information from children without parental consent.